Refund policy

At LUCY SKYELLE, we want you to feel confident with every purchase. If your order isn’t quite right, we’re here to help make the return process simple and straightforward. Please review the policy below before requesting a return.

↩️ Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return, items must:

  • Be unworn and unused
  • Be unwashed and unaltered
  • Remain in their original condition
  • Have all original tags attached
  • Be free from stains, makeup, perfume, odors, pet hair, or other signs of wear
  • Include the original packaging whenever possible

Items that do not meet these requirements may not be accepted.

🚫 Non-Returnable Items

For hygiene and product-quality reasons, the following items are generally not eligible for return:

  • Final sale items
  • Gift cards
  • Bodysuits
  • Underwear and lingerie
  • Swimwear with the protective liner removed
  • Earrings
  • Personalized or custom-made items
  • Beauty accessories
  • Items damaged due to misuse, improper care, or normal wear

📩 How to Request a Return

Please contact our Customer Support Team before sending any item back.

📧 info@lucyskyelle.com

Please include:

  • Your full name
  • Order number
  • Email address used for the order
  • Item(s) you would like to return
  • Reason for the return
  • Photos, if applicable

After your return request has been reviewed and approved, our team will provide the appropriate return instructions and return address.

Please do not send your return to the business address listed below unless specifically instructed by our Customer Support Team.

Unauthorized returns may not be accepted.

📦 Return Shipping Costs

For returns due to personal preference, sizing, style, or other non-defective reasons, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable.

We recommend using a shipping method with tracking, as LUCY SKYELLE is not responsible for return packages that are lost or damaged while being shipped back to us.

If you received an incorrect, damaged, or defective item, please contact us before returning it so we can provide the appropriate solution.

⚠️ Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • Photo of the shipping label
  • A brief description of the issue

Our Customer Support Team will review the information and work with you to find an appropriate solution.

💳 Refund Processing

Once your returned item has been received and inspected, we will send you an email confirming the status of your refund.

If your return is approved:

  • The refund will be issued to your original payment method.
  • Approved refunds are generally processed within 5–10 business days.
  • Your bank or payment provider may require additional processing time before the refund appears in your account.

Please note that original shipping fees are generally non-refundable.

⏰ Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests must be submitted within 12 hours of placing your order.

Once an order has entered processing or has already been shipped, cancellation may no longer be possible. In this situation, you may request a return after delivery according to this policy.

📌 Important Information

  • All returns require prior approval from our Customer Support Team.
  • Unauthorized returns may be refused or returned to the sender.
  • Items showing signs of wear, washing, alteration, damage, or improper care may not qualify for a refund.
  • Please package return items securely to help prevent damage during transit.
  • LUCY SKYELLE reserves the right to refuse returns that do not meet the requirements of this policy.

🏢 Return Address

LUCY SKYELLE
222 3rd Ave NE
Aberdeen, SD 57401
United States

Business Correspondence Only — Not a Return Address

Please do not send returns to this address without receiving return instructions from our Customer Support Team first.

💌 Contact Us

For questions regarding returns or refunds, please contact:

LUCY SKYELLE
📧 info@lucyskyelle.com

Our Customer Support Team will respond within 24–48 business hours, Monday–Friday.

LUCY SKYELLE — We want every order to feel just right.